MaltaPost has been informed by Ukrposhta, the national postal operator of Ukraine that owing to the current situation in Ukraine, there are difficulties in delivering mail to addressees residing in the Donetsk and Luhansk regions. This follows previous instructions which suspended mail delivery to Crimea and Sevastapol in Ukraine. Ukrposhta has therefore now also asked all postal operators to suspend dispatching any mail directly to Donetsk and Luhansk.

If necessary, customers wishing to send mail items to these regions can do so by sending them as general mail (Poste Restante) addressed to post offices in localities controlled by Ukrainian government authorities. Poste Restante is a service where post offices within an area, in this case within the area controlled by Ukrainian government authorities, hold mail until the addressee calls for it. It is important that if a customer wishes to send mail through this method he/she should include the following details:

- Addressee's full name (last name, first name, patronymic);
- Name of locality controlled by Ukrainian government authorities;
- Name of district;
- Name of region;
- Name of postal facility of destination (post office receiving mail);
- Postcode;
- Country of destination;
- Addressee's landline or mobile telephone number (on the cover of postal items) to facilitate notice to the addressee of the item's arrival.

It is also recommended that senders pre-inform addressees about the dispatch of such items and also agree on the post office which will be receiving the mail. More information about the effected zones/regions is available at http://ukrposhta.ua/en/robota-ukrposhti-v-doneckij-taluganskij-oblastyax

MaltaPost will be keeping the public updated with any developments and communications that it receives from Ukrposhta related to this issue.

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