Business Applications Support Specialist

Are you ready to play a pivotal role in supporting the technology of the national logistics operator, which offers a variety of services including real-time item tracking, 24x7 lockers, SendOn, an extensive retail network and much more?

Join us as a Business Applications Support Specialist, focusing on Applications Support and the implementation of new systems within MaltaPost plc.

Key Responsibilities:

• Troubleshoot issues on critical applications to ensure business continuity and escalate to the second level of support when required.
• Ensure that application related issues reported on the company's ticketing system are resolved in a timely manner and to the customer's satisfaction.
• Identify common issues, analyse the root cause and liaise with the projects team to prevent them from recurring.
• Participate in projects from conception to completion, ensuring alignment with organizational goals and standards.
• Conduct regular assessments to maintain system integrity and optimize performance.
• Stay abreast of industry developments to recommend and implement innovative solutions.

Requirements:

• Specialisation in Computer Science, or a related field.
• Proven track record in IT applications support and projects implementation.
• Excellent communication skills and the ability to collaborate effectively with cross-functional teams.
• Detail-oriented with a proactive approach to problem-solving.
• Local residence and driving license.

Applications, including a detailed CV, are to be sent to recruitment@maltapost.com marked Vacancy Reference 010724.

Soliciting will automatically disqualify a potential candidate.