Business Applications Support Specialist
Are you ready to play a pivotal role in supporting the technology of the national logistics operator, which offers a variety of services including real-time item tracking, 24x7 lockers, SendOn, an extensive retail network and much more?
Join us as a Business Applications Support Specialist, focusing on Applications Support and the implementation of new systems within MaltaPost plc.
Key Responsibilities:
- Troubleshoot issues on critical applications to ensure business continuity and escalate to the second level of support when required.
- Ensure that application related issues reported on the company's ticketing system are resolved in a timely manner and to the customer's satisfaction.
- Identify common issues, analyse the root cause and liaise with the projects team to prevent them from recurring.
- Participate in projects from conception to completion, ensuring alignment with organizational goals and standards.
- Conduct regular assessments to maintain system integrity and optimize performance.
- Stay abreast of industry developments to recommend and implement innovative solutions.
Requirements:
- Specialisation in Computer Science, or a related field.
- Proven track record in IT applications support and projects implementation.
- Excellent communication skills and the ability to collaborate effectively with cross-functional teams.
- Detail-oriented with a proactive approach to problem-solving.
- Local residence and driving license.
Applications, including a detailed CV, are to be sent to recruitment@maltapost.com marked Vacancy Reference 010724.
Soliciting will automatically disqualify a potential candidate.
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